RETURNS & EXCHANGE
There are a few important things to keep in mind when returning a product you have purchased. We want you to be fully satisfied with your online purchase, therefore if you are not satisfied with your purchase, we will accept a return within 14 days period for a credit note or exchange upon the following conditions:
All items must be unworn with tags attached.
All items must be in their original packaging.
You must include the original invoice.
Postage cost must be covered by yourself. We do advise, when returning your order, please use a tracked/recorded service, as we will not be able to refund your order if the parcel has been lost by 3rd party.
Please note, if for any reason you are not present at the time of delivery, and if the order is returned back to us, we will contact you and let you know. We may require you to cover for postage charges again. An invoice will be sent if this is the case.
If you have any questions, please do not hesitate to contact us on firstname.lastname@example.org
For return address, please contact us on the above mentioned email.
If you have requested any specific measurements or additional extras to be added to the outfit, unforturnately we wil not be able to accept a return.
Strict no returns or exchange policy on SALE items
Please note: Credit note can take up to 7-14 days to process once returned.